Privacy Policy

Company Information

This website is operated by TREES AND SUN ENTERPRISE (002898279-U), the business entity behind Trees and Sun Outdoor.

All references to “we”, “our”, or “us” in this Privacy Policy refer to TREES AND SUN ENTERPRISE (002898279-U). Our business complies with the applicable laws and regulations in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

Collected Information

We only collect the information that is necessary for providing our services to customers. This may occur when you:

  • Register an account on our website
  • Place an order on our online store
  • Contact us through forms, email, or messaging platforms
  • Subscribe to newsletters or promotional updates

The information collected may include:

  • Name
  • Contact number
  • Email address
  • Delivery address
  • Payment information (where applicable)

All information is voluntarily provided by customers.

Use of Personal Information

Your personal information may be used for the following purposes:

  • Processing and fulfilling orders
  • Managing your account on our website
  • Customer support and communication
  • Internal record keeping and administrative purposes
  • Compliance with legal or regulatory requirements
  • Sending updates, promotions, or marketing communications related to our products and services

Customers may opt out of marketing communications at any time.

Confidentiality

Your personal information is treated as strictly confidential. Sensitive data such as payment information, credit card details, or bank information will be handled securely and will not be disclosed to any third party without your consent, except when required by law or necessary to process transactions (such as payment gateways or logistics partners).

Disclosure to Third Parties

We may share limited customer information with trusted service providers when necessary, such as:

  • Payment gateway providers
  • Shipping and courier companies
  • Website hosting or technical service providers

These parties are required to keep your information secure and confidential.

We will not sell, rent, or trade your personal information to unrelated third parties.

Cookies

Our website may use cookies to improve your browsing experience. Cookies help us to:

  • Remember user preferences
  • Improve website performance
  • Analyze website traffic and usage

You may choose to disable cookies in your browser settings. However, some features of the website may not function properly.

Security

Our website applies appropriate security measures to protect customer data from unauthorized access, misuse, loss, or disclosure. These include secure systems and controlled access to sensitive information.

However, please note that any data transmitted over the Internet cannot be guaranteed to be 100% secure.

Customer Rights

In accordance with the Personal Data Protection Act 2010 (PDPA), customers have the right to:

  • Request access to their personal data
  • Request correction of inaccurate or outdated information
  • Withdraw consent for certain uses of their data (where applicable)

Requests can be made by contacting us through the details below.

Changes to This Privacy Policy

TREES AND SUN ENTERPRISE (002898279-U) reserves the right to modify or update this Privacy Policy at any time without prior notice. Customers are encouraged to review this page periodically for any updates.