Frequently Asked Questions
How do purchase my order on the site?

To complete a purchase on the site:

  1. Browse and choose products – Select the item you like and pick the size, quantity, or variant if available.
  2. Add to Cart – Click the “Add to Cart” button to add the product into your shopping cart.
  3. Review your cart – Open the cart (top-right corner) to make sure all items and quantities are correct.
  4. Proceed to Checkout – Click “Checkout” to continue your order.
  5. Enter Shipping & Billing Details – Fill in your delivery address, contact information, and payment method.
  6. Confirm & Pay – Once everything is filled in, click “Pay” to place your order and you’ll receive a confirmation email.
What are the payment methods available?

*Trees and Sun Outdoor only offers Bank Transfer*

Online Bank Transfer/ Offline Bank Transfer

Bank : HONG LEONG BANK BERHAD
Bank Account : 2930 0043 191
Account Name : TREES AND SUN SDN. BHD

After you made the payment, please send us the payment details of :

1. Banking Receipt

2. Your Order No.

or 

1. Bank Name :
2. Banking Date :
3. Banking Time :
4. Banking Reference No :
5. Total amount you have paid :
6. Your Order No :

You may scan and email us the above info to Email Address : treesandsunoutdoor@gmail.com

Note: Your purchased products will not be delivered until we have this confirmation.
How to change my account personal information and shipping address?

To update your details:

  1. Log in to your account – Click the account icon at the top of the website and sign in.
  2. Open your Profile – After logging in, click on your account icon again and select Profile.
  3. Update your personal details – On the Profile page, click the edit (✎) icon next to your name if you want to change your name or email.
  4. Manage your addresses – Under the Addresses section, click + Add to add a new shipping address. You can save multiple addresses for future orders.
  5. Save changes – Your updated information will be stored in your account and used the next time you place an order.
Can I cancel an existing order that have been made?

No. Order that have been made cannot be cancel. However, it is exchangeable for others product. Please refer to our Exchange Policy.

Please send an email to us at treesandsunoutdoor@gmail.com with the message title “Request to Exchange order” in order to inform us about the exchange order.
What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia.
How long does the delivery usually takes?

Delivery usually will takes about 2 to 5 Working Days depending on your region (Not including weekend and Public Holiday)
I still have doubts!

Sorry that we're unable to clear your doubts in the FAQs page.

Please kindly send us an email to treesandsunoutdoor@gmail.com for us to clear your doubts.